Return & Refund Policy
Return & Refund Policy
We want you and your pet to be happy with your purchase from Pakko & fufu . If you’re not satisfied, we’re here to help!
🔄 Returns
You may request a return within 14 days of receiving your item. To be eligible:
In accordance with EU consumer law, customers in the European Union have the right to withdraw from the purchase within 14 days without providing a reason.
- The item must be unused and in its original condition.
- It must be in the original packaging.
Please contact us at 📧 info@pakkofufu.com before returning any items.
Returns without prior approval will not be accepted.
💸 Refunds
Once we receive and inspect the returned item:
- We’ll notify you via email.
- If approved, your refund will be issued to your original payment method within 5–10 business days.
🚫 Non-Returnable Items
The following items cannot be returned:
- Used or damaged products
- Personalized or custom-made items
- Gift cards
❗Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check your bank account again.
- Contact your credit card company (it may take some time to process).
- Still no refund? Contact us at 📧 info@pakkofufu.com
📦 Return Shipping
- You will be responsible for the return shipping costs.
- We recommend using a trackable shipping service.